ESG in the Data Centre: Hidden savings potential and a new competitive advantage

Contrary to the common belief that sustainability in IT is merely an expensive image obligation, today's business reality is quite…

The history of chatbots – an old player, a new hand in the age of AI

Although generative artificial intelligence is today associated with futuristic visions, the biggest winner of this revolution turns out…

The boundary between chatbot and AI agent – why the difference matters for business

Chatbots have been supporting companies in simple customer service processes for years, but their capabilities end in reactive…

From annoying bot to empathetic assistant: how AI is learning to be human

For years, chatbots had one task: to solve a case cheaper and faster than a human. In practice,…

AI agents vs chatbots – let’s not confuse one with the other

In recent months, artificial intelligence agents have become one of the hottest topics in the IT industry. The…