Over the course of three years, Poland has almost closed the gap with the EU average in digital public services for citizens. The eGovernment Benchmark score rose from 60 points in 2022 to 84 points in 2025. The EU average stands at 85 points. In services for businesses, Poland achieved 89 points, exactly the same as the EU.
The study, prepared by Capgemini, Sogeti and IDC, covered over 14,000 government websites and 96 services relating to nine life events. The European Commission uses this benchmark to monitor progress towards the Digital Decade 2030 targets. In Poland, it is now possible to complete all the formalities relating to moving house, careers and cross-border payments entirely online. Transport fares worse, with the score falling to 65 points.
– Poland demonstrates that the gap to the European average can be closed in a relatively short time if the development of e-services is pursued consistently. A 24-point increase in the score over three years demonstrates the scale of the changes that have taken place in digital public services,” comments Paweł Marciniak, Managing Director and Member of the Management Board at Capgemini Poland.
However, this progress does not mean the transformation is complete. The European Commission points out that Poland still faces challenges regarding the interoperability of public administration systems, the use of services abroad and the digital skills of certain sections of the population. At the same time, the country remains below the EU average for the digitalisation of businesses, particularly SMEs. This shows that an efficient public administration can outpace the technological capabilities of some of its users.
– This is a pattern we see across Europe: services for businesses are easier to digitise because they involve more precisely defined processes. Services for citizens often require the integration of multiple systems and institutions, which is why their full digitalisation poses a greater challenge,” adds Paweł Marciniak, Managing Director and Member of the Management Board at Capgemini Poland.
The next test will be the roll-out of the European digital identity wallet. By the end of 2026, EU member states are to make such solutions available, and public authorities will have to accept them. This may simplify cross-border matters and reduce administrative costs, but it will increase requirements regarding system integration, data protection and cybersecurity.
For the economy, this potentially means less time spent on red tape and lower transaction costs. However, this will depend on maintaining investment. As many as 40 per cent of the measures in Poland’s digitalisation roadmap are due to be completed by the end of 2026, which increases the risk of losing momentum once some EU funding comes to an end.
